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Amazon Connect Salesforce CTI Integration - NovelVoxTelecom - Roswell (Georgia) - January 20, 2025Experience seamless customer interactions with Amazon Connect CTI Salesforce Integration. Seamlessly enhance customer experiences for improved KPIs and business growth. Discover the magic with Novelvox's CTI connectors!
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How Can Case Management System Software Help Your Business?Telecom - Roswell (Georgia) - January 17, 2025
Using the Case Management System, organizations can collect information about customer support requests in order to address them and resolve them as quickly as possible, leading to increased customer satisfaction and an increased CSAT Score! Read our...
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Increase Agent Efficiency With A Call Center WallboardBusiness Opportunities - Roswell (Georgia) - January 9, 2025
A call center wallboard allows you to monitor performance in real time. Wallboards at call centers are quite helpful for controlling agents and building a strong client experience. This keeps agents updated from other areas of the floor, encouraging ...
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Avaya Aura Agent Desktop - NovelVoxBusiness Opportunities - Roswell (Georgia) - January 2, 2025
Enhance your contact center productivity and achieve more with Avaya Aura Agent Desktop. By connecting Avaya contact centers with third-party applications, you can reduce Average Handling Time (AHT) and improve First Call Resolution (FCR).
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